Billing procedures change; some LWers got fee increases in October

SUPERWIRE

Superwire Telecom is the contracted telecommunications provider for Leisure World Seal Beach, providing customer and technical support to all residents. Charter Spectrum is Superwire’s contracted provider of low-cost, “bulk” cable television services.

A small number of Leisure World residents received a change in their Charter Spectrum Cable billing during October, and Superwire wants to clarify the changes made by Spectrum.

As part of changes in the Charter Spectrum billing processes, those residents who were purchasing cable television services directly from Charter Spectrum had their monthly Spectrum bill split into two components. NOTE: This change does not affect those residents already enjoying low-cost bulk cable services. As of October 2020:

• BASIC CABLE (Spectrum Select) service will be billed by Golden Rain Foundation at the 2020 monthly “bulk” rate of $32.21 for Leisure World residents.

• The remainder of services purchased from Spectrum will be billed directly to the residents by Charter Spectrum, as usual.

• The bill sent by Charter Spectrum should show a decrease of at least $32.21.

How It Works

All residences in Leisure World, Seal Beach, are eligible to receive “bulk” pricing for basic cable services.

This bulk pricing is a contracted monthly rate for the basic cable television that had been previously negotiated for the entire LWSB property.

Residents may buy additional packages from Charter Spectrum. Residents are in no way required to accept the cable service from Spectrum, but if a resident does purchase cable services, the basic cable service must now be billed through the monthly GRF Assessment. To summarize,

• Spectrum will no longer directly bill residents for Charter Spectrum Select under the Spectrum TV portion on their monthly invoice. This fee will be collected by GRF via the monthly assessment.

• This change will not disrupt other services purchased from Charter Spectrum, and it will continue to bill for other services, equipment and, if a DVR is required (digital recording device from Spectrum), the DVR Service fee.

• Golden Rain Foundation will bill the normal 2020 bulk cable television fee of $32.21 to the monthly unit assessment. This fee will have a small annual increase for 2021.

Superwire welcomes any questions regarding this or any other topic. Contact Superwire at (562) 735-0366, or email superwiretelecom@ gmail.com.

—from Superwire