Touchpoint to Trustpoint-Customer Care Counts

by David Norvell

GRF executive director

To Leisure World Members: I want to express my sincere gratitude on behalf of GRF’s entire team for your continued support and partnership in making our community such a wonderful place to call home. It is through our collective dedication to service that we maintain a welcoming, reliable and vibrant environment for everyone here.

We always love highlighting the hard work of our staff when they go above and beyond for the community. Residents have recognized the following team members for their outstanding service in June and July:

• Ulises Ramirez, plumber, Service Maintenance: His nice smile, good attitude, knowledge.

• Johnny Ramirez, plumber, Service Maintenance: Polite, professional and quick.

• Tony Nunez, plumber, Service Maintenance: hardworking, thorough and did a great job.

• Javier Gutierrez, electrician, Service Maintenance: Punctual, did a great job.

• Eddie Cervantes, electrician, Service Maintenance: Punctual, did a great job.

• Rafael Gutierrez, plumber, Service Maintenance: Quick, great job and appreciated his advice.

• Nick Fredzess, electrician, Service Maintenance: Nice, knowledgeable and thorough.

• David Franco, plumber, Service Maintenance: Professional and competent.

• Vincent Franco, general maintenance, Service Maintenance: Professional, friendly and efficient.

• Jake Johnson, lead electrician, Service Maintenance: Going above and beyond, nice and great.

• Anthony Palomeras, electrician, Service Maintenance: Professional, polite and fast.

• Sue Tingle, clerk, Service Maintenance: Very helpful.

• Alex Acido, carpenter, Service Maintenance: Doing an excellent job, respectful, impeccable work.

• Aaron Hensley, manager, Service Maintenance: Courteous and professional; he gave his full attention, true asset to Leisure World.

• Emily Bushika, copy center, Client Services: Exceptional customer service and communication skills, pleasant attitude.

• Frances Rivas, cashier, Client Services: Always smiling, happy face and willingness to help; she is a shining star.

• Stephanie Louison, associate, Client Services: Going out of her way to help, great gal, wonderful.

• Analilia Valdovinos, associate, Client Services: Wonderful, very thankful for her great

service.

• Ripa Barua, senior portfolio specialist, Mutual Administration: Providing great support and well-organized presentation, exemplary employee.

• Jodi Hopkins, senior director, Mutual Administration: Providing great support and well-organized presentation, exemplary employee.

• Ruth Rivas: assistant portfolio specialist, Mutual Administration: Great job, handles responsibilities with great professionalism.

• Bryan Monterroso, janitor, ICS: Polite, smiling, friendly.

• Lucy Cyza, gym fitness attendant, Recreation: Pleasant, helpful.

• Victor Rocha, director, Security Services: Great support and well-organized presentation, exemplary employee.

• Saul Resindez, officer, Security Services: Polite, kind, and he really cares about the residents in Leisure World.

• Epa Barua, manager, Stock Transfer: Great support and well-organized presentation, exemplary employee.

• April Torres, member records coordinator, Stock Transfer: Quick, efficient, helpful and professional.

• Kevin Black, manager, Physical Properties: You can always count on him for help.