Service Maintenance: when to call for routine and emergency service

For routine service and maintenance repairs, residents should call their Mutual directors and/or the Service Maintenance Department during normal business hours. Routine requests include but not limited to:

• Broken garbage disposals

• Cooktop burners

• Bath fans and heaters

• Electrical outlets that don’t affect refrigerator

• Non-standard microwaves For emergency maintenance repairs, residents can call Security 24 hours a day at 562-594-4754. On weekends and after normal business hours, Security will alert on-call emergency Service Maintenance employees, who will respond to calls in order of priority.

Residents are advised to request non-emergency service during regular business hours, because when emergency Service Maintenance employees respond to non-emergencies, overtime hours and pay can quickly add up. Emergency requests include:

• Water leaks (e.g. under sinks, water heater, refrigerator, etc.)

• Kitchen, bathroom sink and shower stoppages

• Toilet stoppages

• Toiletbowlortankslowtofill

• Toilet runs all the time

• Floods

• Fire, smoke, sparks

• No hot water

• No power (affecting refrigerator)

• Smoke alarm, water alarm chirping

• Refrigerator failure Note: When calling for emergency service, the resident needs to ensure someone will be home and/or key permission is granted.