ACH users: GRF will phase out Clickpay
TRANSITION TO CINC PAYMENTS
The GRF is now 60 days into the CINC transition and will be discontinuing the old ClickPay payment processer on July 20. Additionally, monthly statements will be provided to shareholders in lieu of coupon books.
On May 1, the GRF began transitioning to the CINC software system, which includes a new payment processing tool for residents. Welcome letters with important registration information were sent to every household in May.
Shareholders on ACH (direct debit) through GRF are not impacted and won’t need to do anything during this transition. Shareholders not on ACH (direct debit) need to send payments to the lockbox, drop off payments with the cashier or they can log in to their online portal to make a payment.
The portal address is https://lwsb. cincwebaxis.com.
As a reminder:
• There is no charge to register for the portal. (Additional charges on shareholder accounts are most likely for residential repairs; bills for those services will be coming in the mail shortly.)
• To register for CINC, member information must match CINC’s account information, so use the information provided in the welcome letter referenced above. If member and account information don’t correspond to that in the system, the shareholder will need to have GRF staff validate and approve the registration before access can be granted.
All checks sent to the lockbox or delivered to Finance should be addressed to the shareholder’s Mutual and include the person’s five digit, individual account number. Shareholders who need their account numbers should contact Finance at 562-4316586, ext. 344.
