Gate Software Upgrade: Sept. 15

Residents are reporting that their Proptia phone applications from the Apple App Store and Google Play store are not working.

That’s because Leisure World residents’ data has not been uploaded to the server that serves Proptia 2.0. That upload is scheduled for Sept. 15. Until then, residents attempting to use any Proptia 2.0 phone application will be unable to.

Residents who need to make adjustments in Proptia, such as managing their guests lists, can do so by visiting www. lwsb.com and clicking “Gate Access Portal” at the top of the page.

This can be done using a web browser—such as Safari or Google Chrome—on a computer or on a cell phone. On a phone, residents must navigate to www.lwsb.com and click the icon with three horizontal lines on the top righthand corner of the screen. The dropdown menu will show the option “Gate Access Portal.”

Residents can also navigate directly to Proptia by going to https:// leisureworldsealbeach. access. proptia.com/Login.

Leisure World’s gate access portal, Proptia, will undergo upgrades on Monday, Sept. 15, at 10 a.m.

On that day, Security staff at the gates will manually open and close the gates for the duration of the upgrade, which is expected to last several hours.

Here are some frequently asked questions about the upgrade: How will people get through the gates on the day of the upgrade?

On the day of the upgrade, the Proptia system will deactivate at all three gates. This means that residents’ headlamp RFID tags will not active the gate arms. Guests’ QR code passes will not work either.

People entering the gates should have their decal, GRF ID card, or drivers’ license ready to present to Security staff.

After verifying the identity of the person entering, staff will manually open the gate.

How do I access Proptia to manage my guest list?

Once the system is upgraded, residents will be able to access the Proptia portal from a new, simpler URL: portal. proptia. com. People will still be able to access the portal through the LWSB website, www. lwsb.com, by clicking “Gate Access Portal” at the top of the homepage.

What if I want to call in a guest?

Some people chose not to use Proptia’s online guest management system, and find it simpler to call in their guests manually.

Those people can continue to call in their guests before, during and after the upgrade. Security staff will manage a written list of guests.

Security operates 24/7 and people can call in guests at 562-594-4754.