Assessment payments and procedures: overview

When it comes to paying monthly assessments, GRF provides shareholders with several convenient options. The assessments are due on the first of the month. The payments need to be made by the 10th of the month. The timely paid assessments allow Mutuals to pay their bills on time.

A late fee applies if the assessment is not paid by the 15th of the month for shareholders in Mutuals 1, 12, 16 and 17. All other Mutuals will receive a late fee if the assessment payment is not received by the 30th of the month, or the 28th of the month for February.

ACH (Automatic Debit)

Over 70% of the community pays by ACH—automatic debit. This payment option allows GRF to debit the shareholder’s bank account every month on or around the fifth of the month for the monthly assessment ONLY. It is shareholder’s responsibility to ensure the funds are available. This option is free for all shareholders and has no late fees.

Resident Portal (Credit/Debit/E-check) To make the assessment payment through the resident portal, visit www.lwsb.com, click on Resident Portal, sign in or create an account, and pay by credit/debit card or e-check. The processing fee (percentage of the payment) applies when paying by credit/debit card. E-check payments also entail a small processing fee.

U.S. Mail Shareholders can make their assessment payments by check through the US mail. Those who are not set up with ACH, will receive a monthly statement of their HOA account with the mailing address to San Jose processing center for CINC. CINC is the accounting software used by GRF.

People can also send their payments to P.O. Box 2069, Seal Beach CA 90740. When GRF receives the payment from that P.O. Box, it will be stamped with the date received. Note that even if the payment is posted after the due date, the late fee will not apply if the payment was received prior or on the due date. Checks received in-house are typically posted to the shareholder’s account within 1-3 business days. GRF has no control over the San Jose processing center timeline for processing the payments.

Shareholders are advised to allow plenty of time for mailed payments that can be delayed due to weather, staffing or other issues.

In-Person

It is highly recommended for shareholders to take advantage of the payment drop box located at the Administration Building. It is available 24/7 and emptied on weekdays except for holidays. Plus, all the payments are posted in-house. The box is emptied on Monday mornings, and all checks are stamped with Saturday’s date even if the payment was dropped on Sunday. For example, if the due date falls on a Saturday and a shareholder drops the check in the box on Sunday, it will have a Saturday’s date on it, and there will be no late fee.

Checks or money orders can also be brought in person to the Client Services Department in the Administration Building Monday through Friday, between 9 a.m.-4 p.m. (excluding holidays). No stamp is needed, and the payment is posted inhouse free of charge.

For more information on payment processing, resident account or late fees, call 562431-6586, ext. 0.

—Andrea Matteucci, GRF Client Services Manager