“I tell all my drivers, ‘We are not care givers, but we do care about every single person who boards our buses.'”
Winford, and up to 12 minutes during peak hours.
Helen Mercatoris of Mutual 9 uses the assistance of a rollator to keep her balance when she’s out—and just a cane at home. She’s always used the appointment- based Access Bus to get to her doctor’s appointments at the Optum Health Care Center. Despite no substantive change to the Access Bus service model, appointments have increased 37%






