SECURITY

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refer any Mutual violations to the Mutual president.

• Laundry Room Coin Counting: There are three Mutuals (Mutuals 1, 3, and 15) that still use Security personnel to collect, count and deposit the coins in the Finance Department lock-up. This procedure for the three Mutuals taeks about two staff days a month.

• Moving In/Moving Out Assistance: Security is called to assist residents who are moving out, as well as with new residents entering the community. Security will save spaces for moving vans. Pod-style storage units used for moving in or out, which are allowed for a maximum of 72 hours.

• Bus Service Reservations: Residents from any Mutual may call the Security office where all bus service, including access bus requests and reservations, are made seven days a week.

• Injured/Dead Animals: Residents may call Security when they observe an injured or dead animal on Mutual property. If the animal is injured, Seal Beach animal control will be advised. If the animal is dead, the cleaning vendor for GRF will be notified and it will dispose of the remains.

• Service Maintenance Requests: After regular business hours (Monday through Friday after 4:30 p.m. and all-day Saturday and Sunday), residents call Security to report a Service Maintenance issue. All different types of maintenance issues (from clogged sinks to leaks) are reported. If the call is received Monday through Friday between 4:30 p.m. and midnight, Security will notify the on-site Service Maintenance employee. During all other times, Security will use the on-call list of service maintenance personnel to respond to the community.

• Laundry Room Violations:

Mutuals call Security when people violate their laundry room rules. These include using the laundry room facilities “after hours,” or unauthorized use by nonresidents.

• “Missions of Mercy”: The Security Department receives hundreds of calls a month to fulfill requests that may not be part of documented “official duties,” but when residents call in dire need of assistance, Security will always attempt to help by either completing the task or finding the proper department to assist. A partial list of “missions of mercy” requests received by Security in recent months include: - Inability to open prescription bottles. - Unsure if the oven or burners are completely turned off. - Remote control fell to the floor and went under a couch and cannot be retrieved.

- Cannot remove lids or covers from jars or Tupperware. - Requests to make medical and dental appointments and arrange transportation.

- Change batteries in remote control/life alert system/flashlights. - Change clocks inside the residence when Daylight Savings Time begins.

- Requests for dinner to be made or have dinner delivered. - Change light bulbs. - Clean up of large food and liquid spills inside units. - Cable/phone troubleshooting and repair. - “411” information service, when Security is asked to provide phone numbers for people and services outside the community (residents do not want to pay for possible ‘411’ service charges on their phones).

As the average age of residents continues to rise, these types of “missions of mercy” requests will grow exponentially.

Security officers are on-call 24/7. To ask a question or inform Security about a recent incident, call 562-594-4754.