Some residents required to update payment information
ASSESSMENTS
Editor’s Note: As of May 1, the GRF will start transitioning to CINC Systems, a comprehensive community management software that can be accessed from anywhere, has a work order component so Service Maintenance staff can use cell phones for processing; and accommodates electronic invoice processing, approval workflows and vendor management. This software will yield significant efficiencies in staff time in all GRF departments. As part of the rollout, a new payment system for residents will be implemented. The following information was sent to all LW households: Effective May 1, 2023, the Golden Rain Foundation will be transitioning to a new partnership with CINC Systems. This new partnership will feature a web-based account management tool and a new address to remit your payments.
To access your community’s resident portal, visit https://lwsb. cincwebaxis.com. On your first visit to the website, you will need to create an account:
• Simply click on the “Sign In” button.
• Select “Create an Account” and complete the information required.
• Once your registration request is reviewed and validated, you will receive an email with a link to set your password.
• You can then log in with your email address and new password to make payments and access information about your community.
Payments:
New account numbers have been generated for all the members.
Your new account number is ACCOUNT NUMBER and is also located at the top of the first page of the letter.
Please be sure to update your payment methods so that they reflect your new account number and reference this account number on all future payments. Your account number must be listed on the check.
Current member balances will be forwarded and carried over to the new software in the next 30 days.
The Golden Rain Foundation offers the following options to make paying your assessment easier which includes: By Mail: Check made payable to SEAL BEACH MUTUAL XX c/o Golden Rain Foundation PO Box 610310 San Jose, CA 95161 Direct Debit If you want to sign-up for the automatic bank draft of your assessments, complete the form included in the letter and return to the cashier located in the first floor reception area of the Administration Building located at 13531 St. Andrews Dr., Bldg. A.
If you currently have direct debit set up, no action is required.
Bank’s Bill Pay Service:
Using your Bank’s Bill Pay service will generate a check and remit that payment to the lockbox on your behalf. Be sure to denote your account number in the setup as this will be necessary to ensure the payment is properly applied to your association account.
If you currently have bill pay set up through your bank, it is important that you delete your current setup and re-enter a new payor record using the new remittance address found in the letter along with your new account number.
Online Payments:
You will be able to make online one-time or recurring payments using either e-check or debit/credit card after May 1, 2023. Once you have registered on the association’s website, click on PAY ASSESSMENTS. This website has been specifically designed to allow you the convenience of making your payments online and accessing your account information. A convenience fee may be charged for this service.
Registration Assistance Sessions: If you need assistance with registering for the community’s resident portal, the Golden Rain Foundation will be providing in-person step-by-step training on the following days:
• May 15 — Session 1 from 10 a.m.-noon
• May 15 — Session 2 from 2-4 p.m.
• May 16 — Session 3 from 2-4 p.m.
• May 17 — Session 4 from 10 a.m.-noon
• May 17 — Session 5 from 2-4 p.m.
The training sessions will be held in the Learning Center located at the LW Library. To reserve your spot in one of the training sessions, contact the Recreation Department at 561431-6586 and press option 9 or online at https://calendly.com/ lwsb/cinc.
Feel free to contact the GRF at 562-431-6586 or info@lwsb. com, should you have any questions or concerns regarding your community account or your community.
